Wednesday, January 6, 2010

CELCOM: WOULD YOU CALL THIS COINCIDENCE?

I have had written about it previously.

People calling me on my 019:

Caller: Helo rumah jagaan orang tua, ini Puan Norli ke?

Me: Huh?

That a short while ago.

Me: Saya rasa dah ramai call nombor saya ni, ni mesti Celcom recycle this number and give it to me.

Caller: Yelah, tapi I was given this number quite some time ago and have been calling this number eversince.

Me: Really? I believed the user had ceased using this number and Celcom had given me this used number. So nice of Celcom.

Caller: Yeah, I think so.

The conversation ends there.

And this, ladies and gentleman, NOT the first time.

Last week, a number kept on calling me while I was busy, and when I returned the call:

Caller: Can you send an ambulance?

Me: Ambulance?

Caller: Yeah, my grandfather is having breathing problem.

Me: Unfortunately I can't because I don't provide any ambulance.

Caller: What?

Me: Yes, I don't. I think you got the wrong number.

You see, I have been wasting my time attending and explaining to callers.

Yes, couple of months ago, I did checked with Celcom and they strongly denied that this is a recycle number.

How sweet.

Kalau coincidence, how come ramai sangat yang call and asking the same person and/or ambulance?

Kalau salah number, kenapa all the callers asking for the same person? Aku sampai dah hafal nama orang ni. And nope, either in this life or my previous life (if any), aku tak pernah dikenali sebagai Kak Norli. Aku dikenali sebagai Edward Cullen ok. Please know that.

Aku tak tahu what is in the mind orang orang kat Celcom tapi aku yakin, 'terlalu banyak isinya' dan tentunya mereka tak boleh derma organ itu.

Mungkin mereka mengikut promosi mereka - kadar rata seluruh negara maka cara pemberian nombor jugak dibuat "alah, buat kerja kadar rata jerlah."

And mind you, this is a GLC company. What is GLC? Goreng Lenyek Cincai?

And I am gonna forward an email to Celcom tomorrow and see what happen next.

Ohh, I know someone di Celcom ada mewajibkan diri membaca blog ni, since you are it, please do something about the reception at my office and my home, sebab whenever I'm on phone, aku terpaksa berjalan keluar rumah untuk dapatkan reception lebih baik sekaligus menimbulkan sedikit kegusaran pada Mummy Gegula. Yelah, korang kena faham, aku ni comel lebih sikit dari kucing.

23 replies:

afiq. said...

teringat aku pun de kena jugak tp bukan dengan Celcom tp dgn Maxis.
same case as you tapi kali ni bekas no aku tu Maxis recycle jual balik.
sebab member lama aku duk sibuk call cari aku tapi asyik kata wrong number.
sampai lah dia jumpa aku sendiri baru dapat tahu!
haha. kesian.

ezzati said...

x ptt tul la recycle no tu..

Azhar Abdullah said...

Akak Norli...nak autograf..hehe..

Eh, since ko cakap pasal GLC, malam tu aku hangen dengan TM...internet rumah aku tahap reset modem 5 minit sekali, so aku sudah call..mamat ni kata port rosak, esok pagi orang baiki..masa tu jam 10.05malam...aku kata pesal tak malam ni repair..dia kata tak leh tak de org...aku cakap, kalau by besok pagi saya takde connection, esok pepagi saya pergi lodge police report against TM...

Dalam 10 minit internet aku laju selaju-lajunya...

Geram kan...

Hazrey said...

afiq:
Perlu ke kita complaint pada MCMC? Adakah MCMC akan jawab? Ok aku cuba email mereka hari ni jugak. And see what is their response.

ezzati:
Mereka sukakan kehijauan atau merah atau kuning? Ermm..

Azhar:
Hahaha, Next time aku pun nak cakap aku nak report polis. Hahaha. Hahahaha.

zeqzeq said...

4 tahun dah pakai pun masih masuk call:

--: Ah chong please ..

==: WLONG LUMBER..

ateeka amer said...

in case i call u and ask to speak to edward cullen, jangan cakap salah number eh.

Hazrey said...

ZZ: Bukan ker you are Ah Chong in disguise? Ok aku tak beritau sesaper.

ateeka:
Excuse me, can you please not disclosing my real identity here. Can you? Can or not? Wahlau weh, you kenot meh?

WAN ZUHA ISHAK said...

bro azhar, serupa la... link problem. dah memcm buat, depa still kata problem at my side. mmg menyirap abis kan. lodge report kat tm yg kali ke berapa ntah pastu ckp tak settle gak esok saya pegi terminate semua. boleh pun depa buat tak sampai setengah hari tros bleh connect. nyesal tak cakap 4 bulan sebelum tu. adesss

cengko said...

aku pun pernah pakai nombor yg reclcye ni. sakitnya hati... boelh kata selang 2 hari akan ada call bertanyakan seorg "prof". sms xsah citer la dok tanyakan sama ada assignment diorang dah sampai ke belum.

last2 aku patah2kan simkad tu...!!! pueh ati den... xpe, skang ni kan simpack berapa ringgit je...

makCik said...

bro,

aku pun ade poblem dgn celcom. pasal internet. aku beli daily berukband dia RM6. aku pun main ar dari pagi sampai esok paginya (24 jam kan). besoknya line aku kena block, aku kol celcom dia ckp bil aku dah 3ribu. rupanya2 berukband dia yg aku beli tu tak masuk dlm rekod dorang padahal aku dpt sms kata aku dah buleh main intenet dah. last2 celcom cakap aku kena bayar rm250 je dan selebihnya tu rebat. jgn harap aku nak bayar.

The Conversationalist said...

Haha celcom ni mmg teruk especially call centre dia...I had an experience with them few months back...Tetiba tak bley send or receive MMS...Sampai kena kol call centre tuh 3 hari...rasa mcm gila talak jer..1st night dorg kata akan hantar validation msg untuk disave dalam HP...tunggu2 tapi tak dapat...malam kedua suruh tukar simcard kat HP lain to make sure simcard tak rosak...tapi yg paling best malam ketiga..dorg dengan penuh perasaan bangga kata "HP cik tak MMS compatible"..huwaaa rasa mcm nak tikam org jer time dengar jawapan dia...dorg ingat HP tu harga seringgit dua ker?? harga HP tu bley bayar gaji dorg tau sebulan...sakit hati betul deal dgn call centre celcom..

rommel said...

Kitaorg pun ada deal ngan celcom...Kalau ada line problem, simkad problem, semua kena buat surat...Kalau deal ngan maxis on the same matter, 2minit dah settle...takyah surat menyurat..hebat kan?...

azieazah said...

Ehh bukan semua TELCO buat macam tu ker? Memang depa juai balik nomot tu kan? kan?

yc said...

I'm in telco industry, and I can tell u that they do recycle numbers, and usually this thing Customer Service personnel tak tau coz they're not informed. :)

azhan said...

kau silap sikit tu...

Gua Layan Cincai

sebab

Gua La Champion


ha ha

zeqzeq said...

ada unsur tipu dari 15888.

free kunun untk selidikan?? free terima??hantra berbayar fussh pandai bisnesn

Hayatito said...

hazrey..long time no see..hehe

ala, you pny case ni really common among telco users kt malaysia..i pn kena gak..sumtimes. and dulu penah hlg no then maxis recycle my number..kwn2 pn bsg sebab bila nak kol i org lain yg agkt..haha...

terkena dan mengena..haha

LORD ZARA 札拉 said...

pasni aku nak telefon minta hantar kereta jenazah la pula~

Kak Hani la plak aku tukar nama kamu~
hahaha~
sedap sikit~
tak manis sangat~
hahaha~

Anonymous said...

Sila lapor kepada aduanskmm@cmc.gov.my
Insyallah mereka akan ambil tindakan. Jangan lupa CC kepada Customer Care Celcom supaya mereka tahu anda komplen kepada MCMC. Tak ketuk tak jalan.

Miss Q said...

Hahahaha.. Funny! X pun ada orang tepek no HP kamu di bus stop

"AMBULANCE SERVICE. Call this number 019-....." .. ngeh3

Same here. Penah kena tapi no maxis. Selalu call Nak cakap dengan Radzuan bin Mohammad sebab x bayar ASTRO. Bapak haku pun Radzuan tapi bin Ramli!! Selalu musykil, bila masa pulak laahh bapak haku pasang ASTRO?? - Memang rumah kami tiada ASTRO =(

azman said...

u didnt get the point.

sebenanya, time ko amik no tu dgn celcom, ko tlh menang sebuah ambulan, sebagai pengangkutan tuk warga emas yg memerlukan.

bagus ko pi tuntut ambulan ko ngan celcom

Hazrey said...

wan zuha:
they need motivation! haha.

cengko:
That was the mistake bro. Patutnya, kau cakap: mms kan gambar awak, saya tak ingat awak mana satu. Hahah kot dapat yang hot. Hahhahah.. sejuk mataaaa.. ahhahahaha.. tapi aku tau kau baik, ehem, macam aku.

makcik:
Hahah, i like the term berukband. Toksah bayar, gi report polis.

Conversationalist:
Hahaha. I like your comment. Tapi hakikatnya, itulah S.O.P yang depa ada, dan sebenarnya dibacakan mengikut skrip. lols.

rommel:
Official sikit beb, nampaklah file kat opis tu tebal nanti boleh post kat website diaorang: in year 2009, we have received a total of 1 million correspondences which we have replied every each one of them (yang tak disebut ialah berapa lama depa reply.. hahah).

azieazah:
Kita ditipu bulat bulat.

yc:
Yeah, because they read manuals only.

azhan:
Hahah gua lari cabut.

zz:
kau selalu cerita lari tajuk kan. tapi takper, aku layan jugak. depa tu lebih hina dari gores dan menang.

hayatito:
Yeah, long time. Saya sibuk belajar untuk exam akhir tahun. lols. Cakaplah awak dah hire assisteng. hahah

Zara:
Nak aku hantar bandage sekali tak? Yelah persediaan sebab aku nak ketuk kepala kau.

Miss Q:
Hahahah itu satu kemungkinan yang amat sangat. Hahahah.. Hahah. Sapelah naya aku ni. Aku langgar dengan ambulance nanti.

azman:
tulah, aku pun tak terpikir. Nanti aku letak email aku kat sini ok.

Anonymous said...

never had and never have probs with digi customer service before about this thing.

lost my phone once, they quickly helped me out. when i asked them what will happen to the number because i don't feel secured using the same number again, they assured me that it will be recycled after no more usage (kiranya dh tamat nombor with current user) and the range can be from 3 months or more, depending on their needs.

apalah susahnya nak transparent dlm tlg customer aku pun tatau. bukannya kerja dgn poker site sampai nak pusing2.

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